FAQs

 

You have questions... We have answers. If you don't find the answer you seek, not to worry, just contact us.


Can you help me find a local tailor for measuring and/or alterations?

What if my suit does not fit?

Can my suit be changed as I change?

What if my tailor has trouble altering the suit or feels that it needs to be remade?

What if I feel I am owed a refund?

Why don’t you sell ties, and shoes, and belts, and everything else to up-sell me?

Where did the ties on the guys in your pics come from?

Why should I buy a suit online?


 

What if my suit does not fit?

Our first priority is to ensure your suit is not only built exactly to your specifications but it feels like it as well! We want you to enjoy and to be proud of our products, which is why we offer full support to you after you receive your order. Our commitment to you includes paying for alterations at a local tailor or remaking the suit for you if you feel the fit of the suit does not meet your expectations.

In the event that your new suit does not fit as impeccably as you had expected, we will cover up to $75 of alterations at a local tailor per suit; $25 for shirts.. It is our way of making sure your new House of Bespoke suit or shirt meets your fit and finish standards. This also gives us a chance to learn exactly how you'd like your future suits or shirts to fit on your next order.

You can request a remake or an alterations refund via the My Account area.

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Can my suit be changed as I change?

Because we want you to wear the garment for years to come, we tailor our suits utilizing a special craft that allows for the suit to be altered after the initial build. This allows the suit to be altered as your body style changes as well. However, this also allows you to modify the suit if you feel the initial build does not fit well enough. If this is the case, please print out the Alterations Form and present it to your local alterations tailor along with your suit. Please request that the tailor input the adjustments on the form and specify the charges for the alterations. Once the suit is altered, visit the My Account area, click on the order number and select the Alterations Request option. Please enter in the changes from the completed Alterations Form on this page and enter in the cost of the alterations. Please note that HB will reimburse you for up to $75 for the alteration on your first suit.

The great news is that once the suit is altered and you have successfully submitted the measurement changes to HB, your future suit orders will now be 100% accurate and you will never have to go through the alterations process again. If you feel a future garment still requires alterations, please contact us at customerservice@houseofbespoke.com and we will work with you to resolve your concerns.

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What if my tailor has trouble altering the suit or feels that it needs to be remade?

Although it is very rare, there are occasions when a suit may need more than alterations. If for some reason your suit cannot be altered by your local tailor, we will work with you to access whether the suit or shirt needs to be remade. Eligible remakes will have to be applied for within two weeks (14 days) of receipt of the garment. House of Bespoke does however, reserve the right to deny a remake request if the suit can be altered locally at a reasonable cost. Shipping charges on remade garments will apply. 

If the tailor expresses any concerns about the alterations or if you or the tailor feel that the suit needs to be remade, please contact us at customerservice@houseofbespoke.com and we will work with you to resolve your concerns and ensure a speedy resolution to the issue.

 

Original garments must be returned to House of Bespoke at:

House of Bespoke
1211 East Cumberland Ave. #1002
Tampa, FL 33602

and post-marked within 14 days of customer receipt of the garment. Garments must be returned in unworn, unaltered state. House of Bespoke can refuse the remake/refund request if the garment is deemed to have been worn or is damaged in any way. Customers are responsible for returned item shipping.

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What if I feel I am owed a refund?

Because the suit and measurements are alterable, there is typically not a need for refunds. However, if you are really not satisfied with your suit, it is unalterable and a remake is not possible, we will issue a refund to you, at our discretion. Please contact us at customerservice@houseofbespoke.com and a representative with reach out to you to address the issue. Please note that shipping charges are not refundable.

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Why don’t you sell ties, and shoes, and belts, and everything else to up-sell me?

Simple: we’re experts in bringing style through custom-made fabrics. We don’t spend our time or waste your money tracking down accessories that could work. We spend our time finding the and making you a kick-ass suit, shirt, or blazer.

We know what looks good and think you do too. Start with what really matters, the fabric, then build your accessories as you please.

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Where did the ties on the guys in your pics come from?

We partnered with an awesome company, Knotty Tie, based in Denver, Colorado for ties on our recent photoshoot. They helped us pick ties to go well with the suits and the personalities of our guys. Their ties are all custom designed and printed in-house. If you are looking for a one-of-a-kind tie to go with your custom suit, check out Knotty Tie > 

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Why should I buy a suit online?

It’s the same old rebuttal, why shouldn’t you buy a suit online?

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